To check invoices for your UpViral account, follow these steps below:


Step 1 - Go to the Settings page.


Step 2 - Click on "Billing" and then "View Account" on the subscription you're under.



You will then be able to see a new page with your billing portal. Click on the subscription again:



 Finally, click on Billing History to download your invoices. 



Step 3 - Once you click on "See Invoice", you'll be able to see an option there to Print a copy of the invoice for your own use. 


Note: if this option does not appear, you may be under an old plan. If you're under an old plan (2018 and earlier), you can get to your billing portal by going here: Billing Portal Request, inputting your email address, and then you'll receive an email containing a link that leads you to your billing portal.

How to get your support tickets resolved faster


Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...


1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)