In this article, you will learn how to manually add points to the participants of your campaign.
On your campaign go to the 'Leads' tab
On the Leads section, click on the Lead Details icon beside the SELECT AS WINNER button that you wish to manually add points to.
Under the Reward Points table you are able to edit by clicking on the Edit beside the category which you want to add points to there are 4 categories which are: Sign Up, Visitors, Subscribers, and Other Points
Once you've added the points manually you can Save it by clicking Save then the Total Points will automatically change according to the points you manually added.
Also please note that when you have edited their points they won't automatically receive the Email Notification for rewards unlocked since points are manually added. Technically it is not possible that these leads will receive emails automatically, it's because the Email Notifications are triggered only when they earn these points through entering or sharing or depends on the points set up under the Points section of your campaign.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)