If you feel the need to change your email ID (this is the email that you use to log in to your UpViral account), know that you cannot do it from your profile. 

Make sure that you go to our Help Center, contact support, and create a new ticket so that you can make a request to change your email ID. 

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)