The sweepstake option from the old UpViral interface has now been updated to the “Grand Prize” option under your campaign’s setup. 

The concept of a grand prize option is still the same as a sweepstake where you can select winners manually, at random, or based on who has the highest points. 

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.

We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)