Besides using our domain upvir.al, you could also use your own domain name instead - so it has a more personal look and feel targeted at your company.


Here's how to set that up.


Step 1 - Decide on your subdomain


First of all, decide which domain you want to use. Please note that this has to be a subdomain.

For example, you can use: sub.yourdomain.com.

However, you can't use: domain.com.

( Adding a Subdomain is recommended but you can always use a top-level domain too)


Step 2 - Do a CNAME redirect


This is something you'll need to do from your web host. If you're not sure how to do that, please ask your web host to set this up.


Inside the DNS records, you'll need to add a "CNAME" from your subdomain, pointed towards app.upviral.com


This is different for each web host. Here are some guides for various well-known web-hosts:


Here you'll find clear instructions on how to set this up for various hosts: https://support.google.com/a/answer/47283?hl=en


To verify that the CName records point to app.upviral.com successfully, you can use a tool like CNAME Lookup. This tool will tell you that is your added domain pointing to app.upviral.com or something else.


Step 3 - Add the subdomain to UpViral


Once you've added the CNAME, you can add the subdomain to UpViral as well. 


First, go to Settings -> Custom Domain.


Next, click here: 


Finally, enter your subdomain then choose which campaign you'd like to use that subdomain you entered and press 'Add':



Step 4 - You can now select them inside your campaign


You'll find the option on the "Advanced Settings" page. You can now easily decide which domain you want to use for the lead pages & invite links.



How to get your support tickets resolved faster


Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...


1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)