With UpViral you can automatically send out emails to participants for multiple conditions/scenarios.

To setup Communication on your UpViral campaign, log in to your UpViral Dashboard, select your campaign from your Dashboard

When inside your campaign click “Communication” from the menu.

When inside the menu, UpViral enables in configuring 3 different type of notification emails.

A - Send Email Right After Registration

This email will be sent as soon as someone signs up for the contest or giveaway.

B - Send email on referral link sign up

This email can be sent whenever a person signs up through a participant's referral link. You can also limit the number of emails that will be sent.

C - Send Email on possible Fraud

This email when configured will automatically be sent to suspicious participants (frauds detected based on IP address e.g. when multiple emails signup on the same IP address)

D - Double opt in (Confirmation email)

This email when enabled will automatically sent to participants to let them confirm first before their emails are added to your campaign.


E - Send Email when an incentive is Unlocked

This is for giveaway campaigns that usually have a series of rewards, which are unlocked for achieving defined points.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)