To change the sender of email notifications you will need to create a sender profile.

To create Sender Profile, login to UpViral Dashboard and click “Settings > General Settings > Email Settings”.

You can click the pencil icon to modify your existing sender profile or create a new one by clicking "Add an Email Sender"

When you click “ Add an Email Sender” it will open a popup that will let you create a Sender Profile.

Add in the Name, Email and Address of the sender profile you want to create.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)