Double opt-in for UpViral campaigns is recommended to ensure that your participants are quality leads with valid email addresses, which minimizes spam, bots, or fraudulent signups on your campaign. 

To setup double opt-in on your UpViral campaign, log in to your UpViral Dashboard and select your campaign from your Dashboard by clicking "Open Campaign"

Then, click "Edit Campaign"

When inside your campaign click “Setup > Communication” from the menu. By default it is deactivated. Click on the small button beside it to activate double opt-in:

When you activate double opt-in, UpViral also provides you the ability to create an email message that will be sent out to recipients.

By default, UpViral adds in a confirmation message along with a confirmation link in the email message. You can customize the Email Subject and Message as per your liking. Edit the email by clicking "Edit Email" text. 

Other than the confirmation email message, UpViral also enables you to display a confirmation popup after a lead signs up that includes a notification message for the participant to confirm their entry. You can customize its content and color preferences as well as preview how it will look like by adjusting these settings:

You can also enable/disable access to the campaign only if they double opted in/confirmed via email by ticking this button:

Note: If you have double opt in enabled for your campaign, only people who verified their email address would be added on your "Leads" tab. If they don't verify their email address, you will not be able to see them in your Leads tab. 

If you have double opt-in also enabled on your autoresponder, it's recommended to switch to single opt-in on your autoresponder to avoid issues from leads not being sent over to your autoresponder. 

UpViral also does not collect the email addresses of people who signed up to your campaign but did not verify. The only way to know who signed up to your campaign with double opt-in enabled is after they confirm their email addresses via their inbox. 

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)