To setup Double Email Notifications on your UpViral campaign, login to your UpViral Dashboard, select your campaign from your Dashboard


When inside your campaign click “Setup > Email notifications” from the menu.




When inside the menu, you will see “Confirmation Email” option at the bottom. By default it is deactivated. Click on the small box beside it to activate double opt-in email notifications.



When you activate double opt-in, UpViral also provides you the ability to create an email message that will be sent out to recipients.

By default, UpViral adds in a confirmation message along with a confirmation link in the email message. You can customize the Email Subject and Message as per your liking.


Also, you can add custom variables in the email message too 



Other than the confirmation email message, UpViral also enables you to display a confirmation bar that includes a notification message for the participant to confirm their entry from the email being sent. You can customize the content and color preferences of the confirmation bar and can also preview it right there.






Note: If you have double opt in enabled for your campaign, only people who verified their email address would be added on your "Leads" tab. If they don't verify their email address, you will not be able to see them in your Leads tab. 


UpViral also does not collect the email addresses of people who signed up to your campaign but did not verify. The only way to know who signed up to your campaign with double opt-in enabled is after they confirm their email addresses via their inbox. 



How to get your support tickets resolved faster


Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...


1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)