When people sign up to your UpViral campaigns, you can automatically send out various email notifications such as a welcome email. These emails will be sent from our email server automatically, which means there's no need for you to make any changes.

However, in case you'd like these emails to go out from your own Amazon SES account, you can. That's what this guide is about.

Click on "Settings" > General Settings > Outgoing email

To send an email via Amazon SES Server, you will need to authorize UpViral to use it.

In the UpViral Email Server settings for Amazon SES, you will need to add the:

AWS Account Name - This is the Account Name AWS assigns when you signup for Amazon SES or AWS Services. For more information, see Signing up for AWS.

Host - This is known as the SMTP Interface Hostname (or Endpoint) on AWS. Depending on your region, add the hostname.

Port - This is the SMTP interface port number. To find your port number, go to SMTP Settings in your Amazon SES account and you will find the Port number there.

Note: Please use port 587 instead of port 25. Most email servers block port 25 due to spam. 

User / Pass - This is your SMTP username and password. You can use the same set of SMTP credentials in all AWS regions.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)