When people sign up to your UpViral campaigns, you can automatically send out various email notifications such as a welcome email. These emails will be sent from our email server automatically, which means there's no need for you to make any changes.

However, in case you'd like these emails to go out from your own SendGrid account. That's what this guide is about.

Click on "Settings" > General Settings > Outgoing email

From the three above, choose SendGrid

Choose your integration option whether it's through a username and password or through an API key and then paste the following credentials on the boxes provided. 

If you'll be using the SendGrid API Key, please follow this link - https://app.sendgrid.com/settings/api_keys

Once done, click “Save outgoing email” button at the bottom of the page and the SendGrid Email Server configuration is complete.

You can test it out by signing up for your contest / or your friend before you start promoting the contest to your audience.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)