This guide will list down the steps needed to integrate SendGrid Email Server with UpViral.
A - Adding a Sender Profile on UpViral
First, you will need to create a Sender Profile on UpViral.
To create Sender Profile, log in to UpViral Dashboard and click “Settings”.
When inside the settings you will see “Email Settings” with the “Sender Profile” option in it.
When you click “Add an Email Sender”, UpViral will ask you to “ Add an Email Sender”. When you click “ Add an Email Sender” it will open a popup that will let you create a Sender Profile.
Add in the Name, Email, and Address of the sender profile you want to create.
B - Adding Sender Profile in Campaign
You will also need to have the same Sender Profile selected in the Campaign. Go to your Campaign Setup > Communications and select the correct E-mail Sender.
C- Changing UpViral Email Servers to SendGrid
The last step in the setup process is changing the default UpViral email servers to SendGrid Servers.
To do that go to UpViral Dashboard > Settings > General Settings and select SendGrid from the list of Outgoing Email Servers.
UpViral will need the SendGrid username and Password or API key to successfully connect and use SendGrid email server.
Once done, click “Save” at the bottom of the page and the SendGrid Email Server configuration is complete.
You can test it out by signing up for your contest / or your friend before you start promoting the contest to your audience.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)