In this article, we will be exploring the Custom Actions feature. We will learn how to set up our own custom action and modify it according to our purposes.
In order to set up a custom action, navigate to the CUSTOM ACTIONS page on the campaign setup and click on "Add Custom Action"
Following this, you will see the custom actions modal pop-up.
For the purpose of this article, we will be creating a custom action incentivizing users to join a Facebook group.
Step 1: Action Title
Using the smart action builder, you can use the prebuilt logic to help you decide on a unique action that will help your campaign. Click the "Action" you want a user to take, then select the "Content" you want the user to act on, and then select the Destination. In this case, we clicked "Join a - Group on - Facebook".
Step 2: Where should the participant perform the action?
Moving forward, you can then finish the URL in the field that asks for it. This is where users will be directed to when completing the custom action. We've placed the URL to our UpViral Facebook group here.
Step 3: Points
We then move on to the final field to be filled out. This determines how many points you will be awarded for completing the custom action. We've chosen to give 5 points, but you can award as many as you'd like.
Step 4: Button Design
To ensure that your button appears on your Share Page, change the button design to make sure that the button appears as it should on the page, as well as turn it on or off via the button in the sidebar under the action title you've provided.
Step 5: Ask a Question
The next thing to do would be to create a question to confirm that the participants have completed the action.
A confirmatory question is needed because UpViral's system would not be able to confirm or detect if the user has indeed completed the action on the site outside of our tool. This would require UpViral to be connected to every website imaginable which would not be possible with our software or any other software, so the next best thing is to have a confirmatory question.
The question we've chosen for this purpose is, "What is the second word that appears in the big image on the top (when you're in our Facebook group)?"
You can add multiple answers to the question and use the checkbox to mark the correct answer. Once done, click on "Add custom action" the save.
You can then preview what the button looks like, in the Preview section on the right side of the page.
Step 6: Test
When you are finished, just click on the button to see the modal that a user will see when they are starting the action.
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Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
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3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)