In this article, we will be exploring the Custom Actions feature. We will learn how to set up our own custom action and modify it according to our purposes.

In order to set up a custom action, navigate to the Points section of the setup process when creating a new UpViral campaign. From there, at the bottom of the page, click Add New Custom Action.

Following this, you will be brought to the Add New Custom Action page.

For the purpose of this article, we will be creating a custom action incentivising users to join a Facebook group.

Step 1: Action Title

The first field you can fill out is the Action Title field. This is where you will put the title that will appear on the actual button. In this case, it will be "Join our Facebook group".

Step 2: Description

The next field to fill out is the description field, where you input how the participants will complete the action. You can be as specific as you like with this, for the purpose of giving thorough instruction to your campaign participants. Our example reads, "Click on the button below to head over to our Facebook Group. Once you're there, request to join the group."

Step 3: URL

Moving forward, you can then paste the URL into the field that asks for it. This is where users will be directed to when completing the custom action. We've placed the URL to our UpViral Facebook group here.

Step 4: Ask a Question

The next thing to do would be to create a question to confirm that the participants have completed the action. This is to prevent cheating.

It's important to note that we do not actually check the answers submitted with this field. At this point in time, it would be a mundane and cumbersome task to have you check each answer one by one. The logic behind this is that if the participants are given a question to answer, this will drive them to do more than just clicking for the points to be awarded to them.

The question we've chosen for this purpose is, "What is the second word that appears in the big image on the top (when you're in our Facebook group)?"

Step 5: Personalize

The next step would be to customize the icon and button color. We have 594 icons to choose from, so you are bound to find one that suits your purposes. We've selected the Facebook logo as our icon. You can then change the color of the Action button to anything you'd like. We've chosen a color close to Facebook's regular blue.

Step 6: Points

We then move on to the final field to be filled out. This determines how many points you will be awarding for completing the custom action. We've chosen to give 5 points, but you can award as many as you'd like.

You can then preview what the button looks like, as well as what happens when you click it, under the Action Button Preview section.

To ensure that your button appears on your Share Page, head over to the Share Page portion of the campaign setup, and click on the Edit button. You can check if the Action Button appears as it should on the page, as well as turn it on or off via the button in the sidebar under the action title you've provided.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)