When you're trying to integrate your lead capture widget to a page on your website, you have the option to have that lead capture widget pop up or embedded. To make the change, head over to Review Campaign > Installation > Step 3: Install code of your campaign set-up. 

Choose the option Widget (recommended). Next, select the widget style POPUP to make the UpViral widget show as a popup. Once you've clicked POPUP you will be provided with options on how you want your pop up to display:

To make your popup closeable, be sure to choose YES under Popup closeable?, and NO if you don't want it to be closeable. Take note that the default is YES so there's no need to make changes to it. 

Finally, click the button that says COPY CODE for the section "Your widget embed code". Copying the code will give you the option to close your lead capture widget pop up. 

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)