When you're running a giveaway on UpViral, you have the ability to hand out discount coupon codes as rewards. When someone then unlocks their reward, they'll automatically receive their discount coupon. In this guide, we'll guide you through setting this up for your giveaway campaign.

1. Inside the new campaign you've created, under Setup > Rewards, below Grand Prize option there's the Incentives option: 

Below Incentives option is the button that says 'Add incentive' click on that: 

2. It opens up a window in which you can select from different incentive types. Click Coupon Code:

3. You have the option to choose a multi-use coupon code or a single-use coupon codeA multi-use coupon code is one coupon code that will be given to everyone who unlocks that reward (so everyone will get the same coupon code). When using a multi-use coupon code, you'll only need to enter one coupon code.

Meanwhile, a single-use coupon code means that every coupon code will only be used once. You'll have to enter a list of coupon codes (one for each line), where after UpViral will automatically use one of these coupon codes every time someone unlocks that reward. You'll need to add one coupon code per line.

4. Finally, don't forget to assign the points to unlock the coupon code and name the incentive. Click Save Incentive. 

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)