To add a custom image to your Social Share Message using Canva, follow these steps:
In your Campaign SETUP, go to Settings and select Share Message.
Click the Edit button.
Enter a Title and Description for your share message.
Click the Edit button on the image then select the Design on Canva button to be redirected to your Canva account.
After clicking the Canva button, a modal popup will appear where you can create or edit your design.
If you have an existing Canva account you can login or create one from here: https://www.canva.com/
To save images for later use, you will need to log into Canva.com, create a folder, and create your images there. They will be accessible from your Canva account in UpViral after you save.
After you have logged in, you can select a template, from the left and then edit the text or images however you like.
When you are done editing your image, just click the publish button and it will automatically save to your UpViral social image page.
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How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)