It is not necessary or a requirement to have an autoresponder in order for your campaign to run.
Pushing these emails collected from your Upviral campaign to an autoresponder provides you with ways to instantly contact customers that have signed up / interacted with your Upviral campaigns.
But adding Autoresponder is optional. If you don't want to add an autoresponder, simply collect the emails from your Upviral and use them the way you like it.
However, adding an autoresponder will be beneficial to your business but it's all up to you.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)