Our payment systems (Paykickstart and ThriveCart) unfortunately don’t accept prepaid/debit card as payment methods. This is due to our products and services being under recurring payments. If the system detects that you do not have a sufficient balance on your debit/prepaid card, it will discontinue the UpViral service abruptly, thus inconveniencing campaigns you may have actively running.

At the moment, we only accept PayPal (connected to credit cards), G-Pay and Credit Card payments.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.

We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)