This article will show you the steps on how to integrate your Mautic autoresponder with Upviral.


First, create a new API on Mautic which you will use for this integration. Login to your Mautic account and click on the gear icon located in the upper right-hand corner, beside your profile.

The next step is to click on “API Credentials” to get into the API dashboard.

On the next page, click the “New” button located in the upper right-hand corner to create a new API.

 

On the next page, you need to create a credential for the API:

  • For “Authorization Protocol”, select OAuth 2

  • The name of the app is Upviral (or you can nominate any name you want)

  • The “Redirect URL” will be https://app.upviral.com/utility/mautic_config.php

Do not forget to save your changes. 

Once the credentials have been save, the “Client ID” and “Client Secret” will appear. You need to take note of it as we need to input these keys to Upviral.

 

Do not forget to click on the save button to update the API credential.

 

 

The next step is to change the “Refresh token lifetime”. Click on the gear icon located in the upper right-hand corner, beside your profile.

 

 

Then click on “Configuration”

 

 

On the next page, click on “API Settings”.

 

On the API settings page, go to the “Refresh Token Lifetime (in days)” dialogue box and put 365000000. Do not forget to save your changes.

 

 

Let’s go now to Upviral. Login to the Upviral dashboard. Then click “Settings” on your dashboard, then Integrations > Add New Autoresponder and select Mautic under the autoresponder dropdown menu. 


 

On the pop window, select and put in the following information

  • Nominate an autoresponder name for your integration like "Mautic"

  • Autoresponder Name: Mautic 

  • Version = OAuth2

  • Callback URL = this is prefilled for you, the URL is https://app.upviral.com/utility/mautic_config.php

  • API URL = you can get from the Mautic configuration page

  • API Key = Mautic Client ID

  • API Secret = Mautic Client Secret

    • In the event that you forgot to take note of the client ID and secret while creating the API key, you can still get the information from the API credentials dashboard. See:

 

Once you put in all the information, click on the “Connect to Mautic API” button and authorize the integration, see https://d.pr/v/2N0wSg

 

You are all set and good to go!

 

How to get your support tickets resolved faster

 

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

 

1. If you have screengrabs, please include them. A picture is worth a thousand words.

 

2. If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.

We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)

 

3. To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)