If you're looking to change how your campaign looks on desktop view, mobile view, and widget view, follow the steps below:

STEP 1. Go to your campaign setup and click on pencil icon to  Edit Template of the page you wish to modify.

STEP 2. On topmost part of the page, you'll see three buttons which give you the option to choose which view you want to edit. Simply click on the specific view you wish to edit and you'll be able to see how your campaign looks on desktop devices, mobile devices, and when embedded as a widget respectively:




How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words. We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)