If you're looking to hide or unhide elements from different views (ex. hide a specific image on mobile view but unhide it on desktop view and vice versa), follow the steps below:

On the topmost part of the page, you'll see three buttons which give you the option to choose which view you want to edit. Simply click on the specific view you wish to edit and you'll be able to see how your campaign looks on desktop devices, mobile devices, and when embedded as a widget respectively:




Hiding Elements: In this example, let's use mobile view to hide a specific image. To do this, switch your view to mobile view and click on an element you wish to hide on mobile. An eye button would then appear on top of the element saying "Hide on mobile". If this is clicked, the element would not appear on the live mobile view, but would still appear on desktop and widget view. 

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words. We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)