If you have lazyload installed on your website, you may have an issue loading the image for the widget, well it's easy to solve. 


All you need to do is add the following to the end of the iframe embed code!     

data-no-lazy="1"




So it will look like:

<iframe class="uvembed156664" frameborder="0"
 src="https://static.upviral.com/loader.html" allowfullscreen="allowfullscreen" 
 data-no-lazy="1"></iframe>


This will allow the image in the widget to override the lazy load settings, without any change to your website.


How to get your support tickets resolved faster


Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...


1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)