General Questions

On this page, you will find articles categorized as General Questions for UpViral. You can search and read articles here to help you resolve issues.

Why am I seeing the lead capture widget instead of the share widget?
In this article, you will know why its showing the Lead widget instead of the share widget on your share page or thank you page. This is because the Lead wi...
Wed, 15 Jul, 2020 at 7:46 AM
How to Write the Perfect Support Ticket (That Gets Results Fast)
Picture this, you’re super excited to complete your campaign or check how everything’s doing. Things are going pretty smooth until suddenly… something u...
Wed, 15 Jul, 2020 at 7:41 AM
How do I get my UpViral password if I forgot it?
If you forgot your password, follow these steps: 1 - On the login page https://app.upviral.com/login.php, click Forgot Password? 2 - You will b...
Wed, 15 Jul, 2020 at 6:13 AM
How do I change my email ID?
If you feel the need to change your email ID (this is the email that you use to log in to your UpViral account), know that you cannot do it from your profil...
Wed, 15 Jul, 2020 at 6:05 AM
Lazyload stops widget image from loading
If you have lazyload installed on your website, you may have an issue loading the image for the widget, well it's easy to solve.  All you need to d...
Mon, 24 Feb, 2020 at 8:57 AM
How Do I Change the Title of a Campaign?
To change the title of the campaign: 1. On your Dashboard, go to the campaign that you want the title to be modified. Click the Edit button of the campa...
Tue, 23 Jun, 2020 at 2:23 AM
How Does the Fraud Detection Work?
When someone signs up for your UpViral campaign, we automatically keep track of the IP address of the user. When the user is referring someone to sign up th...
Tue, 23 Jun, 2020 at 2:23 AM
What Is the Callback URL Feature and How to Use It?
When you're running an UpViral giveaway, you can use our callback feature to make sure that UpViral sends a signup information to a service with additi...
Tue, 23 Jun, 2020 at 2:23 AM
Can I Give Away Discount Coupons as Rewards?
When you're running a giveaway on UpViral, you have the ability to hand out discount coupon codes as rewards. When someone then unlocks their reward, t...
Tue, 23 Jun, 2020 at 2:23 AM
How to Blacklist Email and IP Addresses on Your Campaign
With UpViral you can now add email addresses and IP addresses that you want to Blacklist or prevent from joining your campaigns. This can help you permanent...
Tue, 23 Jun, 2020 at 2:24 AM