With UpViral you can now add email addresses and IP addresses that you want to Blacklist or prevent from joining your campaigns. This can help you permanently stop spam contestants from specific email addresses or IP addresses. To add an email or IP address to the blacklist:
1. Log into your UpViral account. On the menu, click Settings. Under General Settings, choose Blacklist.
2. From this point, you'd be able to add email addresses and IP addresses for blacklisting by pasting in its own line. Click Save to apply changes.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)