This guide will show you how to inactivate or re-open an UpViral campaign:

1. Log in to UpViral. Search for your campaign. Once you've found it, click More and then click on Pause from the options to close the campaign:

2. To re-open it, click More and select Re-open

3. In the Advanced settings of your campaign, you can choose a default appearance for your closed campaign, create a custom page for it (using UpViral's templates), or redirect to a custom URL:

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)