Do you need to pause or delete your UpViral campaign?  Follow these simple steps:

  1. On the UpViral dashboard, click "More" (located on the right of the campaign name).
  2. If you wish to pause it, click "Pause" from the drop-down options. If you wish to delete it, click "Delete" from the drop-down options.

Campaigns that are moved to trash or deleted are automatically deleted after 30 days.

For a paused or closed campaign:

You have the option to choose how the paused campaign would appear to your audience if they access it. Your options include Default Page, Custom Page, and Redirect to URL. 

You'll be able to set this up inside your campaign's Setup. Head over to Advanced Settings:

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)