The compound conversion rate is basically calculated as the number of total leads divided by the number of directs visitors.
Total leads/ Direct visitors = % Compound Conversion Rate
(Note: Total leads are those who opted in as email subscribers while direct visits are those who have not been referred.)
Example:
3 total leads but 1 direct visit: meaning all the direct visits turned out to be leads, but you had more leads from referrals
You'll be able to see your campaign's compound conversion rate in the Reports section of the campaign.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)