When you will pause any campaign it will show an inactive status on your UpViral dashboard, like this:
(As you can see, a paused campaign is an Inactive campaign.)
You also have the option to decide how your paused campaign page will look like. To do this, edit your campaign. Go to Setup > Advanced Settings, and choose between a Default Page, Custom Page or a URL Redirect:
A default page will show this:
For the custom page, you'll need to select from these UpViral templates:
You can also use your own site URL to show for a closed page from the third tab, Redirect your closed campaign to a custom URL. You will have to put the URL into the field.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)