You may notice that the image that's shared on Facebook is different from the image that you uploaded on the Facebook share page of your UpViral campaign.
It happens because of Facebook cache. If you share with an image on Facebook first and then add a new image to your campaign and try to share that again on Facebook, Facebook will show the previous image as it is cached on Facebook.
To prevent this unusual situation you may follow these steps:
1 - You need to clear the Facebook cache first. To do that you have to go to https://developers.facebook.com/tools/debug/ and enter your campaign URL into the debug field. The click Debug:
2 - You will be redirected to sharing debugger Facebook page and from that page, click on "Scrape Again" under "When and how we last scraped the URL" section.
This way the Facebook cache will be cleared, and now if you share with Facebook from your campaign, it will show the updated image of your share page.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)