At some point, you may want to delete one or more Leads from your account or specific campaigns. Here's how to do that:
To Delete Leads:
1. On the UpViral dashboard, select a specific campaign where you want your leads deleted.
2. Once you're inside the campaign, click Leads from the top menu. From here, you should be able to see your list of leads:
3. Click the upper checkbox to select all leads on the current page, or check individual boxes next to specific leads if you only want to delete certain ones.
After making your selections, click on the "Delete Selected" button.
4. If you wish to delete a specific lead from your entire account (for example, when someone asks to be forgotten in line with the GDPR laws), you may do so by accessing Settings from the top menu of your UpViral dashboard. Under General Settings, click Other Settings:
5. Enter the email of the person and click the Delete Lead button. Then save your settings.
6. If a Lead wishes to delete their details themselves, we have a self-service called "My Data" which can be accessed here: https://app.upviral.com/my-data/ Simply send this link to the person.
To Edit Leads:
1. Go to the Leads section from the top menu of your campaign. Once you're inside this section, you'll see the list of all your campaign leads.
2. Click the "EYE" icon to view lead details and make edits. It's important to note that you can only modify points, unlock incentives, blacklist, delete, or designate the lead as a winner; other data cannot be edited or changed.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)