In this article, we will show you how to integrate your Autoresponder even if it's not on the list of autoresponders that we natively connect with. Here's how to do it:
1 - In your UpViral account under Settings, go to the Integrations section.
2 - Here, you will see a button that says, "Add new autoresponder." Click that button.
3 - Next, type your autoresponder's name. Then under Autoresponder Name, choose Html Form:
4 - In the HTML Form Code section, paste the code from your autoresponder. Then click Parse HTML. (Note: if you're unsure where to get this HTML form code from your autoresponder, reach out to their support so that they can assist in giving you you HTML form code. This is usually a code that starts with <form>)
5 - Once it's parsed it will show you the Name and Email fields which you need to set as full name for Name and email for the Email field.
6 - Click Save once done.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)