In this article, you will learn how to manually edit your participants' points.
1 - On your campaign go to the 'Leads' tab:
2 - To the right of each lead is a button that says "View & Edit." Click that button to be able to edit the points:
3 - Now you can manually edit the points for a lead based on their Signups, Visitors, Subscribers, and Other:
4 - Hit the save button to save the new points.
Note: Also please note that when you have edited their points they won't automatically receive the Email Notification for rewards unlocked since points are manually added. Technically it is not possible that these leads will receive emails automatically, it's because the Email Notifications are triggered only when they earn these points through entering or sharing or depends on the points set up under the Points section of your campaign.
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)