To add your autoresponder to UpViral, login to your UpViral Dashboard and select Settings > Integrations > Autoresponders. When inside click the “Add New autoresponder” button.

Now UpViral will take you to a pop-up where you will be adding your autoresponder.

Select your autoresponder from the drop-down list and give it a name (for reference only).

Note - Regardless of which autoresponder you select you will need to authorize it to access it. This can be either through adding the API key from your autoresponder or via the authorization process provided by UpViral.

If your autoresponder is not on the list, kindly refer to our article guide here

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)