To cancel your subscirption, please go to Settings > General settings > Billing then click on Cancel My Subscription and follow the prompt.
For your refund requests or if you may need more information about your billing concerns, please contact us through our Support Team and will be happy to assist you further!
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)