“CAPTCHA” only appears when the system detects you are signing up using the same IP address using multiple emails. No worries, you can always whitelist your IP address so whenever you test your campaigns with different emails you will get rid of the CAPTCHA. 

Here is how you can add your IP address or other IP address that you want to whitelist to get rid of the CAPTCHA:

Step 1. Go to your Settings and click "Whitelist"

Step 2. Add the IP address or IP addresses which you want to whitelist and get rid of the CAPTCHA. You can click the "Click here" text to automatically add your own IP address to the box or you can type in an IP address manually.

Step 4. Click the ‘Save’ button below to save the IP address or addresses you want to whitelist

*Note: if there is more than one IP address make sure to add it on the next line. 

Once you’ve added your IP address, you should no longer see the CAPTCHA even when you sign up with multiple emails. 

Note: Captcha cannot be turned off, you need to whitelist the IP Address to get rid of the captcha.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)