When your subscribers opted to share your campaign using the Email Share button, the system will call their email client to send the email. This action will go outside the Upviral environment, because of this, it is impossible to track if they have actually shared your campaign via email or not.

At the present moment, you cannot add points on the “Email Share”.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.

We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)