Various devices have different resolutions and dimensions, making it essential to consider adaptability across a wide range of user devices. 

To ensure optimal compatibility, we recommend utilizing dimensions of 1330x650 for your campaign. This dimension is chosen for its flexibility to adjust seamlessly to the varying screen sizes and resolutions encountered by end-users on different devices. 

By adhering to this recommended dimension, you can enhance the overall user experience and ensure your campaign displays effectively across a diverse array of devices.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.

We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)