You might see the following error codes below upon clicking the Facebook or Messenger social share buttons on your UpViral share widget:
“This dialog has been passed as a bad parameter”
“API Error Code: 100”
“API Error Description: Invalid parameter”
“Error message link should represent a valid URL”
“href should represent a valid URL”
This occurs when the Referral Tracking Domain you set up isn’t a valid URL. You must make sure that the URL you put in the Referral Tracking Domain must redirect to an actual domain (ex. subdomain.domain.com).
To resolve this, you can follow either of the options below:
OPTION 1. Use the upvir.al/sociali.io tracking domains
Step 1. On your campaign, click on “Advanced”
Step 2. Click on Edit beside the Referral Tracking Domain option
Step 3. Select upvir.al/sociali.io on the dropdown menu (either URL works)
Step 4. Hit Save
OPTION 2. Use your custom domain
Step 1. On your campaign, click on “Advanced”
Step 2. Click on Edit beside the Referral Tracking Domain option
Step 3. Click on “Add Custom Domain”
Step 4. Put in the domain of your choosing (make sure you’ve set up the CNAME redirect properly first)
Step 5. Hit Save
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)