Exporting Leads from your Campaign
Step 1 - Log into your UpViral account and go to the campaign you wish to export leads from
Step 2 - Click on the "Leads" tab of your chosen campaign
Step 3 - To export all of your leads, click on "Export All". The CSV file should be downloaded and saved to your device or, if you have a high number of leads, this will be sent to the email inbox of your choice.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4150985752/original/or94bsaAhvNz9KpFWdsf5SfpRhUrUdGO2A.png?1721446253)
To get a CSV file of individual leads:
Step 1 - On the same Leads tab, tick the checkbox beside the lead you want to export
Step 2 - Click on "Export Selected"
Step 3 - The CSV file should be downloaded after this containing only the leads you selected.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4150985753/original/eEvY-1uvQwvMBXB7ZX9XxOgdHEoHqq-jag.png?1721446274)
Exporting Leads from your account (including leads from all of your campaigns)
Step 1. Go to your profile.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4145695325/original/Bu6h3P-RZxsAq4t2EvGbliD-7I9_xnuwAQ.png?1710212155)
Step 2. On the next page, scroll down to the bottom and click "Export all my campaign leads"
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4145695331/original/9_ad2GopYQN_Yq-8MUXLkT4OV3UV4wCRzA.png?1710212186)
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)