Exporting Leads from your Campaign

Step 1 - Log into your UpViral account and go to the campaign you wish to export leads from

Step 2 - Click on the "Leads" tab of your chosen campaign

Step 3 - To export all of your leads, click on "Export All"

Step 4 - The system will send the link through the email registered on the account, you can then open the file using software such as Microsoft Excel and Google Sheets.

To get a CSV file of individual leads:

Step 1 - On the same Leads tab, tick the checkbox beside the lead you want to export

Step 2 - Click on "Export Selected"

Step 3 - The CSV file should be downloaded after this containing only the leads you selected 

Exporting Leads from your account (include leads from all of your campaigns)

Step 1.  Go to your profile.

Step 2. On the next page you down to the bottom and click "Export all my campaign leads"

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.

We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)