To change the share URL from the default one provided by UpViral (ex. upvir.al or sociali.io), follow these steps below.


Step 1 - First, make sure that you've set up your custom domain properly. Here's an article on this: https://support.upviral.com/support/solutions/articles/4000160262-how-to-check-whether-your-custom-domain-set-up-and-ssl-is-working


Step 2 - Once your custom domain has been set up, go to the campaign you wish to edit and click on "Advanced".


Step 3 - On this page, click on "Edit" under Referral Tracking Domain.


Step 4 - As long as you've added your custom domain with the SSL successfully installed, you can select your custom domain from the dropdown menu.


Step 5 - Hit save. The URL that your participants share with their friends will now appear as your custom domain. 




How to get your support tickets resolved faster


Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...


1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)