For some campaign types, the option to add tracking codes on the header and footer of the lead capture and share pages is not available. You might only be seeing the options below:


 

This is due to the type of campaign you're running. 


On UpViral, there are two main campaign types: (1) Widget and (2) Landing Page, which can be changed on the Design Template tab. 



Take note: for widget campaigns, options to add tracking codes will not appear on the Advanced tab because tracking codes cannot be placed on a widget. Instead, you must place the codes you wish to add (ex. Facebook Pixel, Google Tag Manager, etc.) on the page where you'll be hosting the UpViral widget on. 


You may need to contact your website's editor or add in the code directly on your page, but this needs to be done outside of UpViral. 


If you wish to use a landing page campaign instead, you may follow these instructions to change your campaign type this article will show you how - "How to Change a Widget Campaign into a Landing Page Campaign and Vice Versa"


Once your campaign is a landing page campaign, you can now see the additional options in the Advance t





How to get your support tickets resolved faster 


Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So... 

 

1 - If you have screengrabs, please include them. A picture is worth a thousand words. 

 

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words. We recommend a free service called Loom for creating these videos. (this is a link to useloom.com) 

 

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)