Once you've created an email sender from the Settings tab of the UpViral dashboard (see this article for a step-by-step guide: How to change the sender of the email notifications you can choose which email sender profile to use for a specific campaign by following the steps below:
Step 1 - Go to your campaign
Step 2 - Click on "Communications" at the left-hand sidebar
Step 3 - Under "E-mail Sender" there's a dropdown menu where you can select the profile you wish to use for that specific campaign and edit accordingly
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)