Are you trying to send your leads to Klaviyo but you're not seeing the leads in your Klaviyo list? Read on below to learn more about how you can troubleshoot this issue.

When leads are not getting sent over to your Klaviyo list, this is usually an opt-in issue on Klaviyo. To hopefully resolve the issue, follow the steps below:

1. Do try turning off double opt-in or check the email settings you have for the Klaviyo list you're using on your UpViral campaign first. 

You may want to check Klaviyo's article on how to change to single opt-in instead: (in case you're unsure how to do this, you may contact Klaviyo's support at 

Here's a screenshot of their instructions on how to do this:

2. After switching to single opt-in, do try testing again by either signing up for your campaign or testing your autoresponder. If this still does not work, try deleting your autoresponder connection from the Settings page of UpViral ( and try reintegrating again.

If the leads are still not getting sent over after all of this, do send us an email at and we'll be able to assist.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)