In this article, you will know why it's showing the Lead widget instead of the share widget on your share page or thank you page. This is because the Lead widget is the fallback widget so whenever someone views your share page without opting into your campaign they'll automatically see the lead capture instead.

When you go directly to your share page and the lead widget is showing this is because you haven't signed up to your lead capture page. The share widget will only show if you have signed up and clicked the call to action button or the sign up button from the lead widget or opt-in form. Without the email you used for signing up it won't trigger or let the system generate the referral link which shows on the share widget.

How to get your support tickets resolved faster

Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...

1 - If you have screengrabs, please include them. A picture is worth a thousand words.

2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to

3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)