1. [ ] Is Your UpViral Account Active?


· Yes - go to the next step

· No - try to log in at https://app.upviral.com/login.php using the email address of your UpViral account. If you're unable to login, you can reset your password from the same page. If you're still unable to login, you may want to check if you have an active subscription or not.


2. [ ] Is Your Lead Capture Page Visible To The Public?

· Yes - go to the next step

· No - go to your dashboard and make sure your campaign is already launched (aka "Active" status). If it's still in Draft/Paused/Inactive, no one would be able to access your opt-in form. You may want to check this article out if you're unable to launch your campaign: Why can't I click on Launch Campaign/Why is my campaign stuck in draft or inactive mode?


3. [ ] Are The Number Of Visitors Growing?

· Yes - go to the next step

· No - check your traffic source (content marketing, FB Ads, Google Ads, etc.) and make sure you're promoting your campaign as well. 


Here are some useful articles:


4. [ ] Have You Collected Any Leads With This Campaign Before?

· Yes - go to the next step

· No - consider changing your traffic source, your offer, or your headline. You can check out examples from our Case Studies, join our Co-Pilot Show, and even get feedback from other users in our UpViral Facebook group


5. [ ] Are People Sharing Your Campaign?

· Yes - go to the next step

· No - change the incentive or your encouragement email sequence.


6. [ ] Are Your Best Customers Willing To Crawl Through Broken Glass To Get Your Offer?

· Yes - lean into a mastermind group, get advanced training, or get a coach to test your assumptions

· No - revisit your avatar and their biggest challenges



If in case you're experiencing specific technical issues with your campaign that's stopping you from receiving leads though (ex. participants aren't getting points, broken links/pages, leads not getting sent over to the autoresponder), it may be best to open a ticket with [email protected] so we can help out further! 
How to get your support tickets resolved faster
Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So...
1 - If you have screengrabs, please include them. A picture is worth a thousand words.
2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words.
We recommend a free service called Loom for creating these videos. (this is a link to useloom.com)
3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)