Frequently Asked Questions

On this page, you will find articles categorized as General Questions for UpViral. You can search and read articles here to help you resolve issues.

How to Add a Leaderboard on your Share Page
By enabling a leaderboard on your share page, your participants will see their ranking on the leaderboard. This way, they’ll be incentivized to climb the le...
Mon, 20 Dec, 2021 at 3:39 AM
How Do I Pause or Delete a Campaign?
Do you need to pause or delete your UpViral campaign because you already got the results you wanted? Follow these simple steps: On the UpViral dashboard...
Wed, 19 Jan, 2022 at 2:42 AM
How Is the Compound Conversion Rate Calculated?
The compound conversion rate is basically calculated as the number of total leads divided by the number of directs visitors.  Total leads / Direct visitors...
Tue, 23 Jun, 2020 at 2:26 AM
What Will Happen Once My Campaign Is Paused?
When you will pause any campaign it will show an inactive status on your UpViral dashboard, like this: (As you can see, a paused campaign is an Inact...
Mon, 3 Jan, 2022 at 3:56 AM
How to add FB Opt-in button on the Opt-In Page?
If you want your contest or giveaway participants to sign-up for your campaign using their Facebook account, follow these steps: 1 - Go to the editor of...
Mon, 3 Jan, 2022 at 5:06 AM
The Wrong Share Image Is Shown on Facebook. Why Is That?
You may notice that the image that's shared on Facebook is different from the image that you uploaded on the Facebook share page of your UpViral campai...
Tue, 23 Jun, 2020 at 2:16 AM
How to Track Conversions on Facebook Ads
Let's say you're running FB ads to promote your UpViral campaign. You want to know where your leads are coming from. In this article, we will show...
Tue, 1 Feb, 2022 at 8:45 AM
How to Delete or Edit Leads From Your Account
At some point, you may want to delete one or more Leads from your account or specific campaigns. Here's how to do that: To Delete Leads: 1 - On...
Fri, 4 Jun, 2021 at 7:20 AM
What Is Fraud Prevention and How Do I Use It?
Some people will try to game the system by signing up with multiple emails from the same IP address/computer or use fake emails. Our Fraud Prevention featur...
Tue, 23 Jun, 2020 at 2:19 AM
How to Remove 'Powered By UpViral'
In this article, you will know where to remove the "Powered by UpViral" badge from your lead page and share page hosted by Upviral. Take note: thi...
Fri, 18 Feb, 2022 at 7:02 AM