Frequently Asked Questions

On this page, you will find articles categorized as General Questions for UpViral. You can search and read articles here to help you resolve issues.

My Campaign Statistics Are Different Compared to the Combined Amount of Visitors of My Participants. Why Is That?
For every UpViral campaign, we automatically track the amount of visitors your campaigns receives, which we show on the “Stats” page of your campaign. We al...
Tue, 23 Jun, 2020 at 2:24 AM
How to Close or Re-Open an UpViral Campaign
This guide will show you how to close or re-open an UpViral campaign: 1. Log in to UpViral. Search for your campaign. Once you've found it, click M...
Tue, 17 Aug, 2021 at 9:20 AM
How Do I Copy or Clone a Campaign?
You might feel the need to clone a campaign for various reasons. For example, if you would like to perform split (A/B) testing or run UpViral campaigns simu...
Tue, 23 Jun, 2020 at 2:25 AM
How to Add a Leaderboard on your Share Page
By enabling a leaderboard on your share page, your participants will see their ranking on the leaderboard. This way, they’ll be incentivized to climb the le...
Thu, 15 Apr, 2021 at 7:23 AM
How Do I Close or Delete a Campaign?
Do you need to close or delete your UpViral campaign because you already got the results you wanted? Follow these simple steps: On the UpViral dashboard...
Wed, 11 Aug, 2021 at 11:53 AM
How Is the Compound Conversion Rate Calculated?
The compound conversion rate is basically calculated as the number of total leads divided by the number of directs visitors.  Total leads / Direct visitors...
Tue, 23 Jun, 2020 at 2:26 AM
What Will Happen Once My Campaign Is Closed?
When you will close any campaign it will show an inactive status on your UpViral dashboard, like this: (As you can see, a closed campaign looks faded...
Tue, 23 Jun, 2020 at 2:12 AM
How to add FB Opt-in button on the lead capture page?
If you want your contest or giveaway participants to sign-up for your campaign using their Facebook account, follow these steps: 1 - Go to the editor of...
Fri, 30 Jul, 2021 at 7:32 AM
The Wrong Share Image Is Shown on Facebook. Why Is That?
You may notice that the image that's shared on Facebook is different from the image that you uploaded on the Facebook share page of your UpViral campai...
Tue, 23 Jun, 2020 at 2:16 AM
How to Track Conversions on Facebook Ads
Let's say you're running FB ads to promote your UpViral campaign. You want to know where your leads are coming from. In this article, we will show...
Tue, 23 Jun, 2020 at 2:17 AM