Frequently Asked Questions

On this page, you will find articles categorized as General Questions for UpViral. You can search and read articles here to help you resolve issues.

Location Restriction: How to Restrict Certain Countries From Joining My Campaign
You have the option to show your UpViral campaign to selected locations only. In this article, we're going to show you how to target your campaign to c...
Tue, 23 Jun, 2020 at 3:33 AM
How to set up geotargeting
If you want to target specific countries for your campaign and exclude all others, you can use the geotargeting feature. Go to advanced settings > geo-t...
Wed, 28 Apr, 2021 at 6:05 AM
How to cancel my account
To make changes to your account, update your billing information or to cancel your billing subscription please go to Settings > General settings > Bil...
Thu, 26 Nov, 2020 at 4:48 AM
Why am I getting a reCaptcha when I opt-in to my own campaign?
“CAPTCHA” only appears when the system detects you are signing up using the same IP address using multiple emails. No worries, you can always whitelist your...
Tue, 24 Nov, 2020 at 3:30 AM
Can UpViral track purchases or referral purchases?
Unfortunately, Upviral is not designed to track purchases or referral’s purchase. In case you want to use UpViral to track your sales, or for example sh...
Thu, 19 Nov, 2020 at 4:54 AM
How to enable or hide specific Social Share buttons on the share page?
In case you wanted to enable or hide certain social share buttons on the Share Page, you can easily do so by following the steps below: Step 1.  Go...
Thu, 19 Nov, 2020 at 5:10 AM
How can I redirect my subscribers to my Share Page to check their progress?
If you want to redirect all participants to the Share Page when they visit your campaign to check their progress or share your campaign again, please follow...
Wed, 2 Dec, 2020 at 5:45 AM
I cannot add points on the Email Share button?
When your subscribers opted to share your campaign using the Email Share button, the system will call their email client to send the email. This action will...
Wed, 2 Dec, 2020 at 5:19 AM
What is Upviral?
Upviral is a viral tool that will help you collect leads by setting up campaigns. It is either a Giveaway or a Contest campaign that you can set up or both....
Tue, 1 Dec, 2020 at 5:21 AM
Refund Policy
We are so certain you will love Upviral as much as we do. In fact, if for any reason you are not completely satisfied, just return the product within 30 day...
Tue, 1 Dec, 2020 at 5:24 AM