Frequently Asked Questions

On this page, you will find articles categorized as General Questions for UpViral. You can search and read articles here to help you resolve issues.

How to enable or hide specific Social Share buttons on the share page?
In case you wanted to enable or hide certain social share buttons on the Share Page, you can easily do so by following the steps below: Step 1.&nb...
Thu, 5 Aug, 2021 at 7:47 AM
How can I redirect my subscribers to my Share Page to check their progress?
If you want to redirect all participants to the Share Page when they visit your campaign to check their progress or share your campaign again, please follow...
Wed, 2 Dec, 2020 at 5:45 AM
I cannot add points on the Email Share button?
When your subscribers opted to share your campaign using the Email Share button, the system will call their email client to send the email. This action will...
Wed, 2 Dec, 2020 at 5:19 AM
What is Upviral?
Upviral is a viral tool that will help you collect leads by setting up campaigns. It is either a Giveaway or a Contest campaign that you can set up or both....
Tue, 1 Dec, 2020 at 5:21 AM
Refund Policy
We are so certain you will love Upviral as much as we do. In fact, if for any reason you are not completely satisfied, just return the product within 30 day...
Tue, 1 Dec, 2020 at 5:24 AM
What is the ideal dimension for my background images?
There are different resolutions and dimensions on the end user's device being used and that is why the dimension that we highly recommend is at 1330x65...
Fri, 5 Mar, 2021 at 7:53 AM
Why is my Social Share button (Facebook, Messenger) showing error message: Link Should be a Valid Link?
You might see the following error codes below upon clicking the Facebook or Messenger social share buttons on your UpViral share widget:   “Th...
Mon, 14 Dec, 2020 at 9:23 AM
How can I personalize my hosted Upviral campaign URL?
Please note that this feature is only available for Upviral-hosted campaigns. This is also applicable if you are using your own custom domain but if you hav...
Fri, 17 Jun, 2022 at 5:55 AM
How to export leads from your Upviral Dashboard?
Exporting Leads from your Campaign Step 1 - Log into your UpViral account and go to the campaign you wish to export leads from Step 2 - Click on the ...
Tue, 18 Jan, 2022 at 7:37 AM
How to avoid frauds from entering your campaign and cheating your point system?
UpViral has various fraud detection features. Some of these features run actively in the background and some of these you can manually add to your ...
Tue, 20 Jul, 2021 at 8:15 AM