Frequently Asked Questions
On this page, you will find articles categorized as General Questions for UpViral. You can search and read articles here to help you resolve issues.
In this article, you will know why it's showing the Lead widget instead of the share widget on your share page or thank you page. This is because the Le...
Tue, 3 Aug, 2021 at 9:20 AM
Picture this, you’re super excited to complete your campaign or check how everything’s doing. Things are going pretty smooth until suddenly… something u...
Wed, 15 Jul, 2020 at 7:41 AM
If you forgot your password, follow these steps: 1 - On the login page https://app.upviral.com/login.php, click Forgot Password? 2 - You wil...
Wed, 28 Apr, 2021 at 6:15 AM
If you have lazyload installed on your website, you may have an issue loading the image for the widget, well it's easy to solve. All you need to do...
Wed, 18 Nov, 2020 at 10:01 AM
To change the title of the campaign: 1. On your Dashboard, go to the campaign that you want the title to be modified. Click the Edit campaign button of ...
Tue, 14 Dec, 2021 at 4:57 AM
When someone signs up for your UpViral campaign, we automatically keep track of the IP address of the user. When the user is referring someone to sign up th...
Wed, 15 Dec, 2021 at 4:08 AM
When you're running an UpViral giveaway, you can use our callback feature to make sure that UpViral sends a signup information to a service with additio...
Tue, 22 Mar, 2022 at 11:10 AM
With UpViral, you can now add email addresses and IP addresses that you want to Blacklist or prevent from joining your campaigns. This can help you permanen...
Tue, 3 Aug, 2021 at 9:38 AM
This guide will show you how to inactivate or re-open an UpViral campaign: 1. Log in to UpViral. Search for your campaign. Once you've found it, cli...
Mon, 20 Dec, 2021 at 1:53 AM
You might feel the need to clone a campaign for various reasons. For example, if you would like to perform split (A/B) testing or run UpViral campaigns simu...
Mon, 20 Dec, 2021 at 2:30 AM