Frequently Asked Questions

On this page, you will find articles categorized as General Questions for UpViral. You can search and read articles here to help you resolve issues.

What Is UTM Tracking?
In this article, you will be able to know what is UTM tracking and its purpose. UTM tracking is a well-known way that enables Google Analytics to tell y...
Tue, 12 Mar, 2024 at 2:54 PM
How to Manually Add/Delete/Edit a Lead's Points
In this article, you will learn how to manually edit your participants' points. 1 - On your campaign go to the 'Leads' tab: 2 - To the...
Tue, 12 Mar, 2024 at 3:21 AM
How to Place the Widget on the Center or Left or Right
In this article, you'll learn how to position the widget to the left, center, or right side of the page when embedding the UpViral widget onto your site...
Wed, 13 Mar, 2024 at 7:59 AM
How to Check Whether Your Custom Domain Set up and SSL Is Working
In this article, you'll learn how to check whether your custom domain setup is configured properly.  When you're setting up your custom domain, ...
Tue, 12 Mar, 2024 at 3:28 AM
Description of Icons on Lead Capture/Share Widget
In this article, you will learn the functions of each of the icons that will show when you edit your lead capture or share widget. Bold - When you w...
Wed, 13 Mar, 2024 at 8:56 AM
How to set up geotargeting
If you want to target specific countries for your campaign and exclude all others, you can use the geotargeting feature. First, open up your campaign by cl...
Tue, 12 Mar, 2024 at 3:43 AM
How to cancel my account
To cancel your subscirption, please go to Settings > General settings > Billing then click on Cancel My Subscription and follow the prompt. ...
Wed, 13 Mar, 2024 at 9:06 AM
Why am I getting a captcha when I opt-in to my own campaign?
“CAPTCHA” only appears when the system detects you are signing up using the same IP address using multiple emails. No worries, you can always whitelist your...
Tue, 12 Mar, 2024 at 3:46 AM
Can UpViral track purchases or referral purchases?
In case you intend to use UpViral to monitor your sales or display UpViral content after a purchase, unfortunately, that functionality is not currently avai...
Wed, 13 Mar, 2024 at 9:28 AM
How to enable or hide specific Social Share buttons on the share page?
In case you wanted to enable or hide certain social share buttons on the Share Page, you can easily do so by following the steps below: Step 1.  Go to...
Tue, 12 Mar, 2024 at 3:49 AM