Frequently Asked Questions

On this page, you will find articles categorized as General Questions for UpViral. You can search and read articles here to help you resolve issues.

How to Send Leads to an Autoresponder That's Not Officially Supported
In this article, we will show you how to integrate your Autoresponder even if it's not on the list of autoresponders that we natively connect with. Her...
Tue, 23 Jun, 2020 at 2:21 AM
What Is UTM Tracking?
In this article, you will be able to know what is UTM tracking and its purpose. UTM tracking is a well-known way that enables Google Analytics to tell y...
Wed, 31 Aug, 2022 at 11:01 AM
How to Manually Add Points to a Lead
In this article, you will learn how to manually add points to the participants of your campaign. 1 - On your campaign go to the 'Leads' tab: ...
Tue, 23 Jun, 2020 at 2:37 AM
How to Place the Widget on the Center or Left or Right
In this article, you'll learn how to position the widget to the left, center, or right side of the page when embedding the UpViral widget onto your sit...
Tue, 18 Jan, 2022 at 7:09 AM
How to Check Whether Your Custom Domain Set up and SSL Is Working
In this article, you'll learn how to check whether your custom domain setup is configured properly.  When you're setting up your custom domain...
Wed, 19 Jan, 2022 at 7:39 AM
Description of Icons on Lead Capture/Share Widget
In this article, you will learn the functions of each of the icons that will show when you edit your lead capture or share widget. Bold - When you w...
Tue, 18 Jan, 2022 at 7:30 AM
How to set up geotargeting
If you want to target specific countries for your campaign and exclude all others, you can use the geotargeting feature. Go to advanced settings > geo-t...
Wed, 28 Apr, 2021 at 6:05 AM
How to cancel my account
To make changes to your account, update your billing information or to cancel your billing subscription please go to Settings > General settings > Bil...
Thu, 26 Nov, 2020 at 4:48 AM
Why am I getting a reCaptcha when I opt-in to my own campaign?
“CAPTCHA” only appears when the system detects you are signing up using the same IP address using multiple emails. No worries, you can always whitelist your...
Tue, 24 Nov, 2020 at 3:30 AM
Can UpViral track purchases or referral purchases?
Unfortunately, Upviral is not designed to track purchases or referral’s purchase. In case you want to use UpViral to track your sales, or for example sh...
Thu, 19 Nov, 2020 at 4:54 AM