Frequently Asked Questions

On this page, you will find articles categorized as General Questions for UpViral. You can search and read articles here to help you resolve issues.

Why I am getting "My Campaign is Currently not Running"?
There are a few steps you need to take to troubleshoot a campaign if it’s not working/running and here are the steps: Step 1. Please make sure you have ...
Thu, 14 Mar, 2024 at 8:33 AM
Does completing a custom action automatically give points to a participant?
There are various ways you can set up custom actions for your participants to gain more points. Some examples are: Subscribing to your YouTube channel Li...
Tue, 12 Mar, 2024 at 4:00 AM
Adding tracking codes on my campaign
You can easily add any kind of retargeting and/or tracking codes to your UpViral lead pages. In order to do this, proceed to the "Advanced Settings&qu...
Thu, 14 Mar, 2024 at 8:41 AM
Where can I see a breakdown of participants' points?
Aside from seeing the total number of points a participant got overall, you can also see a breakdown of how they managed to accumulate that many points indi...
Tue, 12 Mar, 2024 at 4:02 AM
Can I create a share page without a lead capture page and vice versa?
If your UpViral account was created before the launch of UpViral 2.0, you'll have access to the Design Pages feature. However, if your account was creat...
Thu, 14 Mar, 2024 at 10:25 AM
How to view a participant's referrals and who they were referred by?
When a participant successfully refers another person to sign up for your campaign, this is reflected in the Leads tab of your campaign.  Viewing a Part...
Tue, 12 Mar, 2024 at 4:05 AM
How to Verify Your Domain on Facebook?
Verifying your domain is only necessary if you're running advertisements on Facebook to promote your UpViral campaign. This verification process helps e...
Thu, 14 Mar, 2024 at 10:28 AM
Why am I getting HTTP Error 500 on my page?
You may be getting an error page like this image below when trying to access your lead capture or share pages: It reads: "This page isn't wo...
Tue, 12 Mar, 2024 at 4:07 AM
Why don't the number of Collected Leads and actual Campaign Leads match?
You may be wondering why the number shown on the "Collect Leads" banner is different from the actual number of leads you've collected in your ...
Tue, 12 Mar, 2024 at 4:09 AM
Installing the HTML Form opt-in code in ClickFunnels?
To get started, you'll need to create your funnels in ClickFunnels. For more information on how to do this, you can follow this link. After finishing...
Thu, 14 Mar, 2024 at 11:05 AM