Frequently Asked Questions

On this page, you will find articles categorized as General Questions for UpViral. You can search and read articles here to help you resolve issues.

I can not add points on the Email Share button?
When your subscribers opted to share your campaign using the Email Share button, the system will call their email client to send the email. The action will ...
Tue, 1 Dec, 2020 at 5:27 AM
Where is the sweepstakes option?
The sweepstake option from the old UpViral interface has now been updated to the “Grand Prize” option under your campaign’s setup.  The concept of a gran...
Mon, 14 Dec, 2020 at 8:32 AM
What is the ideal dimension for my background images?
There are different resolutions and dimensions on the end user's device being used and that is why the dimension that we highly recommend is at 1330x65...
Fri, 5 Mar, 2021 at 7:53 AM
Why is my Social Share button (Facebook, Messenger) showing error message: Link Should be a Valid Link?
You might see the following error codes below upon clicking the Facebook or Messenger social share buttons on your UpViral share widget:   “Th...
Mon, 14 Dec, 2020 at 9:23 AM
How can I personalize my hosted Upviral campaign URL?
Please note that this feature is only available for Upviral hosted campaigns. Should you want to use your own brand or website, please set up a custom domai...
Tue, 15 Dec, 2020 at 2:53 AM
How to export leads from your campaign?
To export your leads and get a CSV file of your campaign's leads, follow the steps below: Step 1 - Log into your UpViral account and go to the camp...
Fri, 18 Dec, 2020 at 2:38 AM
How to avoid frauds from entering your campaign and cheating your point system?
UpViral has various fraud detection features. Some of these features run actively in the background and some of these you can manually add to your campaign ...
Fri, 18 Dec, 2020 at 2:51 AM
How can I promote my campaign?
When you're done setting up your campaign and you're ready to launch, the next step would be to share it on different social media platforms to pr...
Fri, 18 Dec, 2020 at 2:55 AM
Why I am getting "My Campaign is Currently not Running"?
There are a few steps you need to take to troubleshoot a campaign if it’s not working/running and here are the steps: Step 1 Please make sure you have an ...
Wed, 6 Jan, 2021 at 5:14 AM
Does completing a custom action automatically give points to a participant?
There are various ways you can set up custom actions for your participants to gain more points. Some examples are: Subscribing to your YouTube channel Li...
Mon, 1 Feb, 2021 at 6:01 AM